Customer support agents are the people who help customers with their questions, issues, or complaints about a product or service. They are often the first point of contact for customers, and they play a vital role in ensuring customer satisfaction and loyalty.

Some of the common tasks that customer support agents do are:

• Answering customer inquiries via phone, email, chat, or social media

• Providing information about products, services, features, prices, or policies

• Troubleshooting and resolving customer problems or issues

• Escalating complex or urgent cases to the appropriate team or department

• Following up with customers to ensure their satisfaction and feedback

• Documenting customer interactions and updating customer records

• Collaborating with other support agents and teams to share best practices and insights

Customer support agents need to have excellent communication, listening, and problem-solving skills. They also need to be empathetic, patient, and courteous with customers. They should be able to handle multiple tasks and work under pressure. Additionally, they should have a good knowledge of the product or service they are supporting, and be able to learn new things quickly.