It is possible that the number of tickets serviced by our support team gets exhausted, meaning the quota is reached. When onboarding, we will send an email for you to confirm how to handle overage.

You will have following options:

1. Increase my existing plan by 1 additional seat.

2. Continue with overage charges.

3. Do not continue with overage charges or adding additional seats. In this case we will stop working on the tickets for which the Tier is exhausted.

4. Get a custom plan tailored to your ticket flow.

For options (1) and (2), we will require advance payment of 1 month of the plan you are subscribed. Exact overage charge will be calculated at the end of the month and will be refunded to your card.